Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly when using our website, placing an order, contacting customer support, or subscribing to marketing communications.

This information may include:

• Full name
• Email address
• Telephone number
• Billing and shipping information
• Order details and purchase history
• Payment transaction information
• Customer service communications
• Marketing preferences

We may also collect technical information automatically, including your IP address, browser type, device information, operating system, referring pages, and interactions with our website.

2. How We Use Your Information

We process personal information for purposes connected with operating our online store, providing our services, and meeting our legal obligations.

These purposes may include:

• Processing and fulfilling orders
• Confirming purchases and payments
• Arranging delivery and order tracking
• Providing customer support
• Handling refunds, exchanges, and returns
• Preventing fraud and unauthorized transactions
• Maintaining website security
• Improving our website and customer experience
• Complying with applicable legal obligations
• Sending marketing messages where permitted

We do not use your personal information for purposes incompatible with those described in this policy unless permitted or required by applicable law.

3. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or similar legislation applies, we process personal data only when a valid legal basis exists.

Depending on the circumstances, these legal bases may include:

• Contractual necessity: Processing information required to complete purchases, arrange deliveries, and provide customer support related to orders.
• Legal obligations: Maintaining records and complying with applicable tax, accounting, and consumer laws.
• Legitimate interests: Protecting our business, preventing fraud, and maintaining website security, subject to applicable legal requirements.
• Consent: Processing data for certain marketing, analytics, or optional tracking activities where consent is legally required.

4. WordPress and WooCommerce

Our online store operates using WordPress and WooCommerce.

These technologies support essential e-commerce functions, including product listings, shopping carts, checkout, order processing, and account management.

When you place an order, information necessary to process your purchase may be stored within our website’s administrative systems.

WooCommerce may also use essential cookies to maintain shopping cart contents, recognize customer sessions, and support secure checkout.

5. Payment Information

Payments are processed through the payment methods and service providers made available during checkout.

Payment providers may collect and process information necessary to authorize transactions, prevent fraud, and comply with financial regulations.

DORVANT WATCHES may receive transaction confirmations, payment status information, and limited payment-related details.

We do not intentionally store complete payment card numbers or card security codes within our WooCommerce order records.

Payment processing is also subject to the privacy practices of the payment service provider involved.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide essential features, remember preferences, measure website performance, and improve the shopping experience.

Cookies may include:

• Essential cookies: Necessary for shopping carts, checkout, security, and other core website functions.
• Preference cookies: Used to remember selected settings and improve convenience.
• Analytics cookies: Used to understand website traffic and visitor interactions.
• Marketing cookies: Used to measure advertising performance or personalize marketing where permitted.

Where required by law, non-essential cookies and tracking technologies are used only after obtaining valid consent.

You may manage cookies through the controls available on our website, where provided, or through your browser settings.

7. Sharing Your Information

We may share personal information with trusted service providers when reasonably necessary to operate our business.

These providers may include:

• Payment processing providers
• Shipping and delivery companies
• Website hosting and technical providers
• Customer support service providers
• Email and communications platforms
• Analytics and advertising providers
• Fraud prevention and security providers

Service providers are expected to protect personal information and process it in accordance with applicable laws and contractual requirements.

We may also disclose information where required by law, court order, or a valid request from a competent authority.

We do not sell personal information for monetary payment.

8. International Data Transfers

Some service providers supporting our website may process personal information outside your country of residence.

Where international transfers are subject to data protection restrictions, we will use appropriate safeguards as required by applicable law.

These safeguards may include adequacy decisions, approved contractual protections, or other legally recognized transfer mechanisms.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy.

Certain order and transaction records may be retained for longer periods where required by tax, accounting, consumer protection, or other laws.

When personal information is no longer needed, we take appropriate steps to delete, anonymize, or securely retain it where required by law.

10. Data Security

We take reasonable technical and organizational measures to help protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

These measures may include access controls, secure connections, software updates, and appropriate security practices.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable data protection legislation, you may have the right to:

• Request access to your personal data
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Restrict certain processing activities
• Object to certain uses of personal data
• Request data portability where applicable
• Withdraw consent where processing relies on it
• Lodge a complaint with a competent supervisory authority

These rights may be subject to conditions and exceptions established by law.

To exercise your privacy rights, contact us at support@dorvantwatches.com .

We may request reasonable information to verify your identity before responding to certain requests.

12. Marketing Communications

We may send promotional emails, product announcements, and exclusive offers where permitted by applicable law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in promotional emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending essential transactional messages relating to your purchases.

13. Children’s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where parental authorization or another legal basis is required.

If you believe personal information concerning a child has been collected unlawfully, please contact us so that we can investigate.

14. Third-Party Websites

Our website may contain links to third-party websites or external services.

We are not responsible for the privacy practices or content of independent third-party websites.

We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

Any revised version will be published on this page.

Where required by law, we will provide additional notice or request renewed consent before implementing relevant changes.